Returns & Refunds

RETURNS

We want you to love and appreciate your herbs as much as we do. If there are any concerns you may have, please contact our wonderful customer service team at hello@oneelevenhealth.com, we are always so happy to help!

We are only able to accept returns and refunds if the product is damaged or faulty upon arrival.

To start a return, you can contact us at hello@oneelevenhealth.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@oneelevenhealth.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns or refunds for change of mind if the product has already been opened due to the perishable nature of the goods and for the health and safety of our customers. If you have any questions and concerns about this, please reach out to hello@oneelevenhealth.com.

Exchanges

You are welcome to return your goods and exchange them for another item within 14 days if they are unopened and undamaged. Please email hello@oneelevenhealth.com to coordinate this shipment.

Refunds

We will happily refund your product if it is returned to us unopened. Please notify us via email prior to returning your product. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.